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How do I book a cleaning service through the platform?
Booking a cleaning service through our platform is quick and easy. Simply create an account, select your desired cleaning session, and choose a convenient date and time. Provide any specific instructions or preferences, and proceed to confirm your booking. Our system will match you with a qualified cleaner, and you'll receive a confirmation with the details of your appointment.
How do I pay for the cleaning service?
Payment for the cleaning service is made through our secure online platform. After booking, you'll be prompted to enter your payment details. We accept major credit cards and online payment methods. The payment will be processed and you'll receive a digital receipt for your records.
How should I choose GoKleen+ for cleaning service?
GoKleen+ has engineered in cleaning service industry for 10 years with high satisfaction and repeat orders from our clients. Cleaners in GoKleen+ are trained and certified by GoKleen+ Academy before serving our clients.
How often should I have my home or premises cleaned?
The frequency of cleaning depends on your personal preferences and the nature of your business. Some people prefer to have their homes or premises cleaned on a daily, weekly or bi-weekly basis, while others may only need occasional cleaning services.
What kind of cleaning products do GoKleen+ use?
At Gokleen+, we prioritize the use of high-quality and eco-friendly cleaning products. Our cleaners are equipped with authorized merchandise cleaning toolkits and products that are safe and effective for various cleaning tasks. We ensure that the products used meet our standards of cleanliness and sustainability.
Are GoKleen+ insured?
Yes, at Gokleen+, we prioritize the safety and protection of our customers. We have subscribed to liability insurance to provide coverage and peace of mind. In the unlikely event of any damages or accidents during the cleaning service, our insurance coverage will help to mitigate any potential liabilities.
Are GoKleen+ insured?
Yes, at Gokleen+, we prioritize the safety and protection of our customers. We have subscribed to liability insurance to provide coverage and peace of mind. In the unlikely event of any damages or accidents during the cleaning service, our insurance coverage will help to mitigate any potential liabilities.
What is the number of cleaners I should engage for my house?
| Property Type | Size (sf) | Manpower hours | Recommended number of cleaners | Covered Areas |
| Condo / Apartment | 600-1200 | 4 | 1 | Whole Area |
| Condo / Apartment | 1200 above | 4 | 1 | 5 Areas |
| Single Storey Intermediate | 1200 | 4 | 1 | 5 Areas |
| 2 or 2.5 Storey Intermediate | 1500 - 2000 | 6 | 1 | 5 Areas |
| Single Storey Bungalow | 1500 - 2000 | 6 | 1 | 5 Areas |
| Double Storey Bungalow | 2500 - 4000 and above | 8 | 1 | 4 Areas |
| 3 Storey Bungalow | 4000 and above | 8 | 1 | 4 Areas |
*6 Areas: Living area, Kitchen, Bedrooms, Bathrooms, Dining Area, Balcony
**Above is based on occasional service.
What is the number of cleaners I should engage for weekly cleaning service?
| Completion Area Estimation | Number of cleaners with 4 hours service | |||
| Home Area | 1st Service | 2nd Service | 3rd Service | 1 |
| Below 1000sf | 3 Areas | Whole Area | Whole Area | 1 |
| 1000sf - 1600sf | 3 Areas | Whole Area | Whole Area | 1 |
| 1600sf -2500sf | 3 Areas | 5 Areas | Whole Area | 1 |
| 2500sf and above | 4 Areas | 5 Areas | Whole Area | 2 |
What services are included in a cleaning service package?
Most cleaning service packages include general cleaning tasks such as dusting, vacuuming, mopping, wiping down surfaces, interior windows, cleaning bathrooms and kitchens, and taking out the trash. The maximum service height for window is 3 meter.
What services are not included in a cleaning service package?
General cleaning tasks doesn’t include:
Outdoor cleaning:
Cleaning the exterior of the home, windows, patios, decks, and other outdoor areas.
Deep cleaning:
Deep cleaning services, such as carpet cleaning, cleaning the inside of appliances, cleaning baseboards, and
cleaning inside cabinets or closets.
Animal handling:
The handling of animal (such as dog, cat, rabbit and etc.) such as showering, petting and removal of animal
waste.
Mold removal:
The removal of mold, mildew, or other hazardous materials.
Clutter removal:
The removal of clutter, such as excessive papers, clothes, or other items.
High or hard-to-reach areas:
Cleaning high or hard-to-reach areas, such as ceilings, light fixtures, and high shelves, is not included in
household cleaning services.
Others such as dissemble of home appliances, floor polishing, carry heavy & huge item more than 20kg, laundry,
cooking and gardening.
Are there any additional services that I can add to my cleaning booking?
Yes, we offer optional add-on services to enhance your cleaning experience. These may include services such as deep cleaning, floor maintenance, leather polishing, bathroom scrubbing, grout cleaning, or appliance cleaning. You can customize your cleaning service by selecting the desired add-ons during the booking process. Additional charges may apply for these optional services.
What areas are not included in a cleaning service package?
Non covered areas can be performed cleaning services through contracted services, you may contact us for quotation at xxxxxx.
Can I provide specific instructions to the cleaner?
Absolutely! We encourage you to provide specific instructions to the cleaner during the booking process or communicate them directly on the platform. You can share any special requirements, preferences, or areas of focus you would like the cleaner to pay attention to. Clear instructions help ensure a customized and satisfactory cleaning experience.
Do I need to be home when the cleaning service comes?
While we encourage you to be present, it is not mandatory. You can provide access instructions and our cleaners will efficiently complete the service in your absence.
Do I need to provide any cleaning materials and equipment?
No, as a cleaner on our platform, you don't need to provide cleaning materials and equipment. Our standard practice is to ensure that all necessary cleaning supplies and equipment are provided by the customer. However, we kindly request that homeowners provide a ladder and vacuum, if available, to facilitate the cleaning process.
What should I expect during a cleaning service?
During a cleaning service, a team of professional cleaners will typically arrive at your home and begin cleaning according to the agreed-upon service plan. They will use their own cleaning supplies and equipment and work efficiently to ensure that the job is completed within the allotted time frame.
How long will the cleaning service take?
The length of the cleaning service will depend on the size of your home and the level of cleaning needed. Generally we have 4 hours session and 8 hours session.
Will the same cleaning team come every time?
GoKleen+ will assign cleaners available on your booking date thereby we do not guarantee on assigning same cleaning team. However, do rest assure as GoKleen+ engineers the way all the cleaners are trained and certified by GoKleen+ before they are able to serve you.
What if I am not satisfied with the cleaning?
If you are not satisfied with the cleaning service, contact us within 24 hours to address any issues after the cleaning service is performed. GoKleen+ will work with you to resolve any concerns or provide a replacement cleaning if necessary.
Is there anything I need to do before the cleaning service arrives?
Be at home 15 minutes before cleaners arrive to ensure the cleaning services commence on time. It is helpful to
tidy up valuable and fragile items and remove any clutter before the cleaning service arrives. You may also want
to provide a list of any specific tasks or areas you want the cleaning team to focus on.
*Valuable & fragile items such as cash, antique calligraphy, delicate furnishings, jewelry, tea and wine sets,
crystal chandeliers, and items of sentimental significance.
What is the cancellation and rescheduling policy?
The service cannot be changed or cancelled within 48 hours of the service. No refund will be issued, and the service balance will be deducted. However, if you need to reschedule or cancel your appointment more than 48 hours before the service, it can be done so without penalty.
Is GoKleen+ Cleaner a Local?
Yes, GoKleen+ Cleaners are predominantly local individuals who reside within the areas they serve. We prioritize local talent and empower community members to earn income by providing cleaning services through our platform.
Can I entrust GoKleen+ cleaner to attend to my home for cleaning services?
Absolutely! You can trust GoKleen+ cleaners to attend to your home for cleaning services. Our cleaners go through a rigorous selection process, including background checks, training, and certification. Additionally, we provide insurance coverage to protect both our customers and cleaners during the cleaning services. You can have peace of mind knowing that GoKleen+ cleaners are reliable and dedicated professionals.
Is GoKleen+ cleaner been vaccinated?
Yes, all our cleaners are required to submit their vaccination proof through the MySejahtera app or other valid documentation.
Is GoKleen+ cleaner trained and certified?
Yes, all GoKleen+ Cleaners undergo comprehensive training and certification through the GoKleen+ Academy. We ensure that our cleaners are equipped with the necessary skills and knowledge to deliver high-quality cleaning services to our customers. Our training programs cover various cleaning techniques, safety protocols, and customer service skills to ensure a consistent and professional cleaning experience.
Do I need to prepare any cleaning tools & chemicals, or do I need to provide them?
No, as a cleaner on our platform, you don't need to provide cleaning materials and equipment. Our standard practice is to ensure that all necessary cleaning supplies and equipment are provided by the customer. However, we kindly request that homeowners provide a ladder and vacuum, if available, to facilitate the cleaning process.
Are there any additional fees or charges?
The price you see when booking a cleaning service is inclusive of all applicable fees and charges. There are no hidden or additional costs. The total amount will be clearly displayed before you confirm your booking.
Is there a loyalty program or referral program for customers?
Yes, it is coming soon!