This Privacy Notice and its Addendum(s) (“Privacy Notice”) describe how GoKleen+ , its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively “GoKleen+”, “we”, “us” or “our”) collect, use, process and disclose your Personal Data through the use of GoKleen+’s mobile applications and websites (respectively “Apps” and “Websites”), as well as products, features and other services globally, operated by GoKleen+ (collectively, “Services”).

This Privacy Notice applies to our clients, consumers, agents, vendors, suppliers, partners (such as cleaners, and merchant partners), and service providers (collectively “you”, “your” or “yours”).

“Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information, employment information and financial information.

We typically collect, use, disclose or otherwise process your Personal Data in accordance with this Privacy Notice with your consent, or in compliance with applicable laws, such as where:

• It is required for us to comply with legal requirements;
• It is required for us to enter into or perform a contract with you; and/or
• For our legitimate interests or the legitimate interests of any other persons, including but not limited to for the purposes set forth in this Privacy Notice.

We collect (and may combine) Personal Data about you in the ways listed below:

You provide your Personal Data to us

We collect your Personal Data when you provide it to us. For example, when you:

• Complete a user profile or registration forms (such as your name, contact information and other identification information where needed);
• Provide information to assess your eligibility to provide services as a GoKleen+ partners or Engineer (such as your residential address information, background check results);
• Interact with our social media pages (such as your social media account ID, profile photo and any other publicly available data);
• Participate in contests or events organized by us (such as the pictures, audio, or videos you may submit, which may include images of yourself);
• Verify your identity through various means (such as social media logins, submission of selfie images or independently verified payment card information);
• Fill up demographic information in surveys (such as your age, gender, and other information you may volunteer such as your marital status, occupation, and income information); and
• Agree to take a ride with in-vehicle audio and/or video recording features.

When our Services are used

Personal Data may be collected through the normal operation or use of our Apps, Websites and Services. Some examples are:

• Your location information;
• Feedback, ratings, and compliments;
• Transaction information (such as payment method);
• Information about how you interacted with our Apps, Website or Services (such as features used, and content viewed);
• Device information (such as hardware model and serial number, IP addresses), file and app names and versions, GPS location, IMEI number, and advertising identifiers or any information that may indicate device or app modification;
• Telematics data (such as your speed, acceleration, and braking data);
  • Owe work with partners to install telematics devices in rental vehicles for the following purposes:
    • To ensure that vehicles are maintained appropriately and serviced in a timely fashion;
    • To help maintain the safety, security, and integrity of our Services;
    • To improve and enhance our Services; and
    • For internal tracking of the engineers, analysis, and administrative purposes.
  • These partners own and share such telematics data with us:
    Our partners are also contractually obliged to safeguard this data. Personal data you enter in messages when you use our in-app communication features; and
• Personal data you enter in messages when you use our in-app communication features; and

Do note that some GoKleen+ partners may install personal in-vehicle applications or devices in their vehicles for their own purposes, which may result in your Personal Data being captured by them during the course of use of our Service. This practice is not endorsed nor prohibited by GoKleen+, and the collection, use and disclosure of Personal Data obtained from personal in-residence applications or devices is the responsibility of the relevant partner. Please check with the relevant partner if you have any quires about their use of personal in-vehicle applications or devices.

From other sources

When we collect Personal Data, including but not limited to your name, contact information and other identification information where needed from other sources. Such sources include:

• Referral programmes;
• Our business partners, such as fleet partners, payment providers, and transport partners;
• Insurance and financial providers;
• Credit bureaus, alternative credit scoring agencies and any other credit reporting organisations;
• Publicly available or governmental sources of data;
• When our users add you as an emergency contact;
• When our users add you as a recipient or beneficiary of any use of our Services;
• When you use our in-app chat; and
• Marketing services providers or partners.

Video and Photo Data Collection for Training Purposes

Our cleaning service may collect video and photo data for training purposes. This data is used to train and improve the skills of our cleaning staff. The data is collected during cleaning services and is only used for internal training purposes. The data is not shared with third parties, except as required by law.

By using our cleaning services, you consent to the collection of video and photo data for training purposes. You may opt-out of having your video and photo data collected by contacting us at 019-889 3030 . Please note that opting out may affect our ability to provide you with our cleaning services.

We take the protection of your video and photo data seriously. We use reasonable and appropriate technical, physical, and administrative safeguards to protect your data against unauthorized access, use, or disclosure. We also limit access to your data to those employees who need it for training purposes.

We retain your video and photo data for as long as necessary to fulfill the purposes for which it was collected or as required by law. After the data is no longer needed, we securely dispose of it.

If you have any questions or concerns about our video and photo data collection practices, please contact us at 019-889 3030 .

Sensitive Personal Data

Some of the Personal Data that we collect may be sensitive in nature. This may include Personal Data pertaining to your race, national ID information, religious beliefs, background information (including financial and criminal records, where legally permissible), health data, disability, marital status, and biometric data, as applicable. We collect sensitive Personal Data only with your consent and/or in strict compliance with applicable laws. In the event that you are required to furnish any documentation or information to us for any Purpose which may contain such sensitive Personal Data (which is not required for that Purpose), you agree to redact such sensitive Personal Data before providing such documentation or information to us.

When you provide Personal Data of other individuals to us

In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. For example, you may add them as your emergency contact, when you use the in-app chat or when you add them as recipients or beneficiaries of any use of our Services. If you provide us with their Personal Data, you represent and warrant that you have obtained their consent for their Personal Data to be collected, used, and disclosed as set out in this Privacy Notice.

Personal Data of minors

As a parent or legal guardian, please do not allow minors under your care to submit Personal Data to GoKleen+. In the event that such Personal Data of a minor is disclosed to GoKleen+, you hereby consent to the processing of the minor’s Personal Data and accept and agree to be bound by this Notice and take responsibility for his or her actions.

GoKleen+ may use your Personal Data for the following purposes set out in the list below. (“Purposes”). Additionally, if you use GoKleen+ in various capacities (for example, if you use multiple GoKleen+ Services, or if you are both an engineer, agents, and a consumer), we may link your Personal Data collected across your various capacities to facilitate your use of our Services and for the Purposes described below:

Providing services and features

Your Personal Data will be used to provide, personalize, maintain, and improve our Apps, Websites and Services. This includes using your Personal Data to:

• Engage you to provide you with Services across our various business verticals;
• Create, administer, and update your account;
• Process, manage or verify your eligibility for or application of Services, promotions, rewards, and subscriptions with GoKleen+;
• Conduct due diligence checks and risk assessments / analysis;
• Verify your identity and age (where necessary);
• Validate your bookings and process payments;
• Offer, obtain, provide, facilitate, or maintain insurance or financing solutions;
• Personalize your Apps experience (such as to recommend products and services relevant to you, identify your preferences or otherwise personalize your experience with GoKleen+);
• Make your experience more seamless, such as automatically filling in your registration information (such as your name or phone number) from one Service to another Service or when you participate in our surveys;
• Perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analysing usage and activity trends;
• Protect the security or integrity of the Services and any facilities or equipment used to make the Services available;
• Invite you to participate in our surveys and studies; and
• Fulfil the services to you as a data processor, where you have provided consent to the data controller (i.e. the organization you had purchased goods or services from, and for whom GoKleen+ is providing services on behalf of) for such services to be rendered.

Safety and security

We use your data to ensure the safety and security of our Services and all users. This includes:

• Screening engineers before enabling their use of our Services;
• Verifying your identity when you log in to GoKleen+;
• Using device, location, profile, usage, and other Personal Data to prevent, detect and combat fraud or unsafe activities; and
• Monitoring compliance with our terms and conditions and policies.

User support

We use Personal Data to resolve user support issues. For example, we may:

• Investigate and address concerns;
• Monitor and improve our user support responses;
• Respond to questions, comments, and feedback; and
• Inform you about steps taken to resolve user support issues.

Research and development and security

We may use the Personal Data we collect for testing, research, analysis, and product development. This allows us to understand and analyse your needs and preferences, protect your Personal Data, improve, and enhance the safety and security of our Services, develop new features, products, and services, and facilitate development of insurance and finance solutions.

Legal purposes

We may use the Personal Data we collect for legal purposes, such as to investigate and resolve claims or disputes, detect/prevent/prosecute crime, or as allowed or required by applicable law.

We may also use your Personal Data when we are required, advised, recommended, expected, or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental, or other authority.

For example, we may use your Personal Data to:

Comply with court orders or other legal, governmental, or regulatory requirements;

• Enforce our Terms of Service or other agreements; and
• Protect our rights or property in the event of a claim or dispute.

Marketing and promotions

We may use your Personal Data to send you marketing communications relating to customised products or services (that may be of interest or relevance based on your profile), or GoKleen+’s partners’, sponsors’ and advertisers’ products, services, events, or promotions. For example, we may:

• Send you special offers that may be of interest or relevance to you across all of GoKleen+’s service offerings;
• Send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and
• Notify, invite, and manage your participation in our events or activities.

We may communicate such marketing to you by various means, where applicable (including by SMS, chat applications (e.g., WhatsApp, Telegram, Facebook Messenger, LINE, Viber, WeChat, Zalo)), push notification, call, and by email).

If you wish to unsubscribe to the receiving of such marketing communications, please click on the unsubscribe link in the relevant email or message. Alternatively, you may also update your preferences in our Apps settings. Please note that while you may opt out of marketing or promotion communications, GoKleen+ may still send you service-related messages (such as information on your transactions, rewards, etc.).

User Published Content

If you publish content (such as a review or comment) on GoKleen+’s platform, it will be shown publicly along with your personal data (such as profile name, uploaded photo(s)), and other information you choose to include in your content.

We need to share Personal Data with various parties for the Purposes. These parties include:

Other users

For example:

• If you are a client of our engineer, we may share your username, contact / mobile number, residential address with our engineer fulfilling your Service request;
• If you are an engineer, we may share your Personal Data with your client including your name and photo; location and average rating;
• If you use our in-app chat, we may share your contact / mobile number, email and GoKleen+-registered name with the other parties to your chat.

With GoKleen+’s service providers and business partners

We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:

• Payment processors and facilitators;
• Debt collectors;
• Credit bureaus, alternative credit scoring agencies and any other credit reporting organisations;
• Background check and anti-money laundering service providers;
• Cloud storage providers;
• Advertising and marketing partners and platform providers;
• Data analytics providers;
• Research partners, including those performing surveys or research projects in partnership with GoKleen+ or on GoKleen+’s behalf;
• Educational and training institute partners;
• Fleet and merchant partners;
• Insurance and financing partners;
• Third party intermediaries involved in the managed investment of funds, such as brokers, asset managers, and custodians; and
• Service providers who perform identity verification services;

With our legal advisors and governmental authorities

We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties. This may take place to fulfil the legal purposes (mentioned above), or any of the following circumstances:

• Where it is necessary to respond to an emergency that threatens the life, health, or safety of a person; or
• Where it is necessary in the public interest (e.g., in a public health crisis, for contact tracing purposes and safeguarding our community).

Business transfers

We may share your Personal Data with other parties, in connection with any acquisitions, sales, mergers, joint ventures, consolidation, restructuring, financing or any other type of business transactions. Your Personal Data will however remain subject to our obligations made in any pre-existing Privacy Notice that you have agreed to.

We retain your Personal Data for the period necessary to fulfil the Purposes outlined in this Privacy Notice unless a longer retention period is required or allowed by law. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to erase, destroy, anonymise or prevent access or use of such Personal Data for any purpose other than compliance with this Privacy Notice, or for purposes of safety, security, fraud prevention and detection, in accordance with the requirements of applicable laws.

We will take reasonable legal, organisational, and technical measures to ensure that your Personal Data is protected. This includes measures to prevent Personal Data from getting lost or used or accessed in an unauthorised way. We limit access to your Personal Data to our employees on a need-to-know basis. Those processing your Personal Data will only do so in an authorised manner and are required to treat your information with confidentiality.

Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted through any online means, therefore, any transmission remains at your own risk.

In accordance with applicable laws and regulations, you may be entitled to:

• Inquire about the processing of your Personal Data and be provided with a copy of it;
• In some cases, request the correction and/or deletion of your Personal Data;
• In some cases, request the restriction of or object to the processing of your Personal Data;
• Withdraw your consent to the processing of your Personal Data (where we are processing your Personal Data based on your consent);
• Request receipt or transmission to another organisation, in a machine-readable form, of the Personal Data that you have provided to us where we are using your Personal Data based on consent or performance of a contract; and
• Complain to the relevant data privacy authority if your data privacy rights are violated, or if you have suffered detriment as a result of unlawful processing of your Personal Data.

Where you are given the option to share your Personal Data with us, you can always choose not to do so. If we have requested your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.

However, choosing not to share your Personal Data with us, withdrawing your consent to our use of it or to your agreement with our Privacy Notice could mean that we are unable to perform the actions necessary to achieve the purposes of processing described in Section II (Use of Personal Data) or that you are unable to make use of the Apps or the Services.

After you have chosen to withdraw your consent, we may be able to continue to process your Personal Data to the extent required or otherwise permitted by applicable laws and regulations.

We will screen and verify all requests beforehand. In order to verify your identity and/or authority to make the request, we may require you to provide supporting information or documentation to corroborate the request. Once verified, we will give effect to your request within the timelines prescribed by applicable laws.

GoKleen+ may modify, update or amend the terms in this Privacy Notice at any time. Such amendments shall be notified to you through the Apps and/ or other appropriate means at least five (5) business days before the effective date. The updated version will be posted on the website http://www.Gokleen.plus. It is your responsibility to review the Privacy Notice regularly. Your continued use of the Apps, Websites or Services, or continuing to communicate or engage with GoKleen+ following the effective date of the modifications, updates or amendments to this Privacy Notice, whether or not reviewed by you, shall constitute your agreement to be bound by such amendments.